To the clients and future clients relying on Blair Hickey for their travel arrangements.  For years I have engaged Blair to make all sorts of flawless arrangements for cruises, crossings and global transportation, but only in the last year have I realized how lost I would be without her relentless efforts.  A Seabourn crossing from Miami to Barcelona was booked in 2019 for travel in the spring of 2020.  Obviously all plans and arrangements were cancelled because of Covid 19…all plans except for Seabourn’s  ideas which could best be described as nonexistent .  Alternant future options were not comparable and our efforts to simply cancel and restart at a later date were futile, and any request to just get our full fare payment refunded was denied. 
Finally after months of rejection or no response from Seabourn, Blair Hickey secured full cancellation refunds, delivered in grudging partial payments.  It was not even possible for me to talk to Seabourn, much less help with this effort.  I’m positive that without Blair’s relentless efforts, my girlfriend and I would simply be out roughly fifteen thousand dollars.
I once thought that Seabourn was the classiest cruise line.  I guess the “Carnival” effect has taken over.
 NOTE:  While I am so grateful for Fred's remarks everyone in our agency would and has done the same thing.  This is an example of what you can expect from us.  We advocate for you!